When you find an item you wish to purchase simply click and add it to your basket. Keep adding items until you have everything you want to purchase in your basket. Click on the basket and then click ‘Check Out’

To complete checkout simply complete the following details: Contact information, shipping address, billing address (if different from shipping address), select shipping method, payment details and then press the ‘Place Order’ button. Please ensure to read the terms and condition/privacy policy before placing your order.

No – you can check out as a guest. Creating an account will save time, when making future purchases.

We accept all major credit and debit cards, along with apple and google pay.

Yes – Your billing address is the one associated with your payment method. If it is different from your shipping address please untick the box ‘use same address for billing (you’ll find this under the shipping address). A new billing address section will appear – please fill in all the relevant fields.

Yes – a confirmation email will be sent to the email address you have provided.

No – once you have completed checkout you will not be able to add more items to this order.

Vintage items – will be dispatched within 3 working days.

Handmade items – will be dispatched within 3 working days

Made to order items – will be dispatched within 5 working days

My working days are Monday to Friday 9am – 5pm and I aim to dispatch items as soon as possible

Orders placed after 2pm on a Friday will be dispatched the following Monday. If you place an order on a bank holiday, it will be dispatched on the next working day.

Before placing an order please make sure you have read the Terms of Service policy. If there is a problem with your order please contact me as soon as possible using the contact form or via email emma.wray@ninelivesandbeyond.co.uk

If your order has already been dispatched, please follow the returns process detailed in the Returns Policy

Shipping is set at a flat rate of £3.50 – Most items will be sent as a large letter and some as a parcel, depending on the item size and weight of the package.

Not at present, I’m only accepting orders within the UK.

This excludes Northern Ireland, due to the GPSR regulations.

I use Royal Mail Tracked 48.

Once dispatched, Royal Mail aim to deliver Tracked 48 items within 2 working days – howvever it can take longer during busy periods.

If your order has not arrived within 5 working days, please get in touch via the contact form or by email: emma.wray@ninelivesandbeyond.co.uk

I aim to resolve any issues as soon as possible. Unfortunately I have no control over delivery times once an item has been handed over to Royal Mail. All items are sent with tracking and proof of postage is always obtained.

Yes – this is absolutley normal and is a result of the item being pre-loved. Vintage items are things that are 20yrs or more in age.

The type of wear you could expect to see includes – surface wear, suble scratches or tiny chips, discolouration, tarnishing…

If a piece has any major damage, it will be highlighted in the listing description – allowing you to make an informed decision as whether to purchase the item or not.

Items are always packaged with care and appropriate packing materials, however sometimes things are damaged during delivery. Should this happen, please contact me as soon as possible. You will need to provide photos of the packaging as well as the damaged item/s – this information is required to enable me to make a claim with Royal Mail. See Returns Policy for further details.

I will do my best to resolve any issues as soon as possible. Possible resolutions include a refund or replacement.

I’m extremly passionate about sustainability and use the following materials in my handcrafted jewellery items:

• 100% eco friendly recycled sterling silver
• Upcycled vintage and modern elements
• Rescued chains and fastenings
• Recycled beads, jump rings, wire etc…

I have a large collection of broken vintage/modern jewellery and try to recycle or upcycle as must as possible, to save anything from ending up in the landfill.

Reclaimed materials often have more charm about them and can add a quirky element to jewellery designs. Please note – I list as many materials as possible, when describing my handcrafted item. However, I don’t always know what some elements are made from.

Looking after your jewellery helps to ensure its longevity and shiny appearance. I recommend the following care instructions:

• Sterling Silver – Sterling silver will tarnish over time. To prevent tarnish, clean your piece after every use, avoid contact with perfumes and cosmetic products, keep in an air tight plastic pouch. To remove the tarnish simply polish with a silver polishing cloth. Vintage jewellery will often come with tarnish present, adding charm and demonstrating the pieces age.
• Copper – Copper will also develop a tarnish/patina over time. Tarnish can be removed by submerging your piece in a solution of warm water and apple cider vinegar. Please note – some designs have patina added as part of the design.
• Brass – Brass can be cleaned the same way as copper – see above.
• Glass – Glass pendants or beaded jewellery pieces should be stored in a soft fabric pouch. Always store pieces sepereatly to aviod them knocking together, which may cause the glass to chip or crack.

In general it’s advisable to keep all jewellery from coming into contact with perfumes, moisturisers or other skin products. Wipe clean after every use and store appropriately.

What ever you do, please make sure to wear and enjoy your jewellery!!! Let it sparkle, shine and bring you the joy your deserve!

Yes – I have a 14 day returns policy, in accordance with UK distance selling regulations. You have the right to return an item, up to 14 days from when you received it. For full details of the returns process please read the Returns Policy.

The following items are non-returnable: made to order, personalised, sale or clearance items and earrings (for hygiene reasons).

The first step is to contact me to let me know you wish to make a return.

I do not accept forced returns – items returned without having contacted me first.

All returns will be processed in accordance with the Returns Policy.

A refund will be issued once the item has been received and passed inspection. All returned items must come back to me in the same condition they were sent in. You will be refunded through the payment method you made the purchase with and this should show arrive within 5-7 working days.

The return policy can be found here: Returns Policy

I would be more than happy to accept donations of broken or unwanted jewellery. Simply contact me using the contact form or email: emma.wray@ninelivesandbeyond.co.uk

Please include your contact details and as a thank you, I’ll send you a discount code for the online shop.

I aim to respond to emails/messages within 3-5 working days.

To be the first to hear about any offers, discounts or new product releases, simply sign-up to the newsletter.

You’re also welcome to follow me on social media – Facebook, Instagram and Pintrest.

My core values are:

• Joy – Bringing joy into your life through vintage and unique handcrafted jewellery.
• Creativity – Celebrating and using a variety of creative techniques and skills
• Sustainability – Recycling, Reusing and Upcycling

I’m extremely passionate about sustainability and aim to reuse/upcycled as much broken jewellery as possible. By rescuing parts from broken jewellery, vintage and modern, I’m able to make my jewellery creations unique. You can read more about my values here.